Move from reading to participation
Conversation can encourage the learner to formulate an answer, explain a choice, or explore a situation.
Define the boundaries
Clarify the subject, expected behaviour, approved references, and the situations that require a human owner.
Design for the audience
Vocabulary, pace, difficulty, and context should reflect the people who will use the experience.
Review the complete journey
Evaluate the conversational moment alongside the content that introduces it and the follow-up that reinforces it.